Version 1: June 2018 puts cookies onto your computer to collect information about how you browse the site.

A cookie is a small piece of text sent to your browser by a website that you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you’ve seen so that we don’t show them to you again cookies aren’t used to identify you personally.

Find out more about how to manage cookies here.

How cookies are used on

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use

We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit on
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

Google Analytics sets the following cookies

Name Purpose Expires
_utma Determines the number of unique visitors to the site 2 years
_utmb This works with _utmc to calculate the average length of time you spend on our site 30 minutes
_utmc This works with _utmb to calculate when you close your browser when you close your browser
_utmz This provides information about how you reached the site (eg from another website or a search engine) 6 months

You can opt out of Google Analytics cookies.

We don’t collect or store your personal information (e.g. your name or address) so this information can’t be used to identify who you are.  We don’t allow Google to use or share our analytics data.

Analysing website design (Crazy Egg)

We use Crazy Egg, a web analytics service provided by Crazy Egg, Inc. It uses cookies that enable us to analyse your use of our website designs. The process collects and saves data that we use to improve the design and layout of our website. It is a user need focused form of research which includes the collation of heat maps as a way of viewing what works well on the page and what doesn’t work so well. It retrieves the data by tracking mouse clicks on the page.

The data generated by cookies about your use of our website (including your IP address) is transferred to a Crazy Egg server in the USA and stored there. The Judicial Office has an account with Crazy Egg in which they can log in and view information. Whilst Crazy Egg collects the IP address we do not collect any personal data about the user.

Crazy Egg may store data outside the EEA. It adheres to several self-regulatory frameworks and is certified under the EU-US Shield Framework.

Cookies placed by Crazy Egg do not include personally identifiable information such as name, phone number, e-mail address or mailing address, nor does Crazy Egg link cookies to such personally identifiable information in our servers or databases.

Crazy Egg sets the following cookies:

Cookie Name(s) Source Duration Purpose
Cookies set directly by and
_crazyegg_session Crazy Egg Session (auto-deletes you quit your browser) Remembers information related to marketing page features.
ce_login Crazy Egg 1 year Remember the last email address you used to login
ce_signup_flow Crazy Egg 1 year Remember the signup flow you saw
ce2ab Crazy Egg 5 years Store page variants assigned to visitors for A/B performance testing
ceac Crazy Egg 1 year Account ID number
cean Crazy Egg 1 year Anonymous ID number
cehc Crazy Egg Session (auto-deletes the browser is shut down) Share user information with CrazyEgg’s Help Center
celi Crazy Egg Session (auto-deletes the browser is shut down) Logged-in Status
cean_asoc Crazy Egg 1 year Associates Anonymous ID with logged-in user
expire_time Crazy Egg 55 minutes Expiration time for Signed URLs
first_snapshot_url Crazy Egg 1 year Stores webiste URL used to create first Snapshot
gdpr_consent Crazy Egg 365 days Remember if user gave consent
referrer-tracked Crazy Egg Session (auto-deletes the browser is shut down) Flag to not track referrer more than once
sharing_[item_code] Crazy Egg 30 minutes Shared item code
sid Crazy Egg Session (auto-deletes the browser is shut down) Identify logged-in users
Cookies set directly by
hide_overlay Crazy Egg 1 year Flag to stop showing overlay on blog
Cookies set directly by
PLAY_SESSION Help Scout 1 year Session cookie
Cookies set by the Crazy Egg tracking script
_ceir, is_returning Crazy Egg 5 years Track whether a visitor has visited the site before
_CEFT Crazy Egg 1 year Store page variants assigned to visitors for A/B performance testing
_ceg.s Crazy Egg 3 months Track visitor sessions
_ceg.u Crazy Egg 3 months Track visitors on your site
cer.s Crazy Egg Session (expires when the browser is shut down) Visitor activity recording session unique ID, tracking host and start time
cer.v Crazy Egg Up to 31 days (expires on the first of the month) Visitor activity recording unique ID, visit time and visit count
Cookies set by third-party services installed on this site
__ar_v4 DoubleClick advertising service from Google 5 years Advertisement conversion rate tracking
intercom-lou-* and intercom-session-* Intercom 1 year These cookies are used by our instance of Intercom.
__distillery Wistia 1 year Video analytics
muxData Wista 20 years Track user behavior in videos
__zlcmid, __zprivacy Zopim 1 year Live technical support chat preferences and visitor session ID
_gid Google Analytics 24 hours Uses to distinguish users.
_ga Google Analytics 2 years Unique visitor ID
_gat Google Analytics 10 minutes Request rate throttling
_gat_gtag_UA_[id] Google Analytics 24 hours Track user behavior in videos
ki_r, ki_s, ki_t, ki_u Qualaroo 5 years Customer surveys
km_ai, km_lv, km_ni, km_uq, km_vs, kvcd KISSmetrics 5 years Provide information about how visitors use the site
optimizelyBuckets Optimizely 6 months Store page variants assigned to visitors for A/B performance testing
optimizelyEndUserId Optimizely 6 months Unique visitor identifier
optimizelyPendingLogEvents Optimizely 15 seconds Record visitor activity
optimizelySegments Optimizely 6 months Visitor audience segmentation information
driftt_eid Drift 2 years End user identifier token
driftt_aid Drift 2 years Anonymous identifier token
driftt_sid Drift Session (auto-deletes you quit your browser) Identifier token for specific browser session
DFTT_LEAD_HAS_PREV_IDENTIFIED and DFTT_END_USER_PREV_BOOTSTRAPPED Drift 2 years Provide chat support via Drift.
bounceClientVisit[id] Bounce Exchange Session (auto-deletes you quit your browser) Marketing exit intent
fr Facebook 90 days Used for Facebook Ads
fr Facebook Session (auto-deletes you quit your browser) Used for Facebook Ads
uvc Add This 24 hours Used to allow visitors to share pages from the blog on social media
__cfduid Cloudflare 1 year Used to identify individual clients (anonymously) behind a shared IP address and apply security settings on a per-client basis
uc_session Dropbox Session (auto-deletes you quit your browser) Session cookie
JSESSIONID New Relic Session (auto-deletes you quit your browser) Session cookie (used to track web application performance)
NID Google 6 months Used by Google to store user preferences

You may opt-out of the collection and storage of your information by Crazy Egg at any time by following the instructions under the following link:

You can opt-out here.

For more information about the software used and Crazy Egg’s Privacy Policy, go here.